These terms and conditions govern all use of this application called eSignature. Our Services are offered and subject to your acceptance, so please read this Agreement carefully before accessing or using our Services.

eSignature is an application that performs the activity responsible for performing the interface of the Clicksign platform within the CRM Bitrix24, allowing Users to use the electronic signature services within the management platform.

That is, the CRM Bitrix24 User, through the eSignature functionality, can use the services offered by the Clicksing platform to perform the electronic signature of documents.

Information about data processing can be found in our Privacy Policy.

Now that you know how the platform works, we ask you to read carefully the following clauses for your best experience within the application and to understand all the relationships between eSignature and You.


1.1 This Term of Use is a contract between you (“You”; “User”) and the eSignature connector managed by BR GESTÃO E SISTEMA LTDA, a company headquartered in the City of Florianópolis, State of Santa Catarina, located at Avenida Rio Branco, n. 476, sala 1402, Bairro Centro, CEP 88.015-204, registered with the CNPJ under n. 21.373.989/0001-59.

1.2 eSignature is an application that performs the Clicksign platform interface within the Bitrix24 CRM, allowing Users to use the electronic signature services within the management platform.

1.3 The terms set forth in this Privacy Policy refer exclusively to the activities provided by the eSignature application, while for the use of e-signature services, it is necessary to read the Terms of Use and Privacy Policy of the Clicksign company.


2.1 Use: The Bitrix24 CRM Users, through the eSignature functionality, may use the services offered by the Clicksing platform to perform the electronic signature of documents. 

2.2 Users undertake (i) not to share false information; (ii) not to disclose to third parties information obtained through the platform without first obtaining permission from Clicksign Integration; (iii) to grant permission for eSignature to update data obtained in the software, whether on computers, smartphones, tablets or other related devices; (iv) to fully respect the standards of conduct and terms of use of the community in their communications within the platform, observing all provisions of these Terms of Use, as well as Brazilian law.

 2.3 By accepting these Terms or accessing the URLs provided by eSignature, You acknowledge that You have read, understood and agreed to abide by the following terms and that the representations made by You in Clicksign Integration are accurate, complete and within Your rights.

2.4 To use eSignature services You agree to be over 18 (eighteen) years old. Further, if You are entering into these Terms on behalf of an employer or a third party, You represent that You have the authority to bind that entity to these Terms. If you do not have that authority or do not agree to the Terms, you are not permitted to use the eSignature service.

2.5 You are aware that all information added to the eSignature application may be collected for the administration and maintenance of the User’s account and only the CEO, Product Manager and Marketing Manager will have access to the data collected by eSignature.

  1.                 INTELLECTUAL PROPERTY

3.1 All visual identity available on the platform is the sole and exclusive property of eSignature, as well as the software code, trademark, patents, trade secrets and copyrights. Users undertake not to make any use of the brand, visual identity, content and materials prepared and made available by eSignature, or any other type of intellectual property of the system without the prior express consent of the platform, as well as undertake not to reproduce, modify, translate, adapt, reverse engineer, disassemble or create derivations of the software or the platform.

3.2 In addition, access to the services provided by eSignature will not be considered as transfer of intellectual property rights to the user or third parties, except for the rights of use and limited access to the software and application.


4.1 In the event of violations of the terms and policies of eSignature, as well as legislation, the infringing user may have his/her registration suspended or cancelled, depending on the severity of the violation.

4.2 In the event of termination of User’s account, eSignature will notify the infringing User at least five (5) days in advance of the penalty. In the period between the notification and the imposition of the penalty, the User will have his account suspended on the Platform and will be allowed to submit justifications for acts considered illegal, after that, eSignature will analyze the justification and define the penalty to be applied or unblock the account.

  1.                 LIMITS OF LIABILITY

5.1 Each User is solely and exclusively responsible for any and all information added to the platform. Under no circumstances is eSignature responsible for the information, values, data or collection of information added by any of the users, who expressly acknowledge their personal responsibility, assuming civil, administrative and criminal risks.

5.2 eSignature is not responsible for any loss and / or damage incurred by users resulting from the instability of the world wide web or failures in the provision of services offered by Internet providers or the Clicksign company software, as well as for fortuitous reasons such as natural disasters, accidents, fires, floods or the absence of the user to the contracted service.

5.3 eSignature does not guarantee that the service will be uninterrupted or error-free, so that customers use the application at their own risk. However, if the application is not available due to planned maintenance, we will attempt to notify all users at least five (5) days in advance.

  1.                 SAFETY

6.1 The user undertakes not to include or share information that is not linked to the purpose of the application. It is the responsibility of the User to ensure the trustworthy origin of the content shared and not to disclose spam, sensitive, illegal, prejudiced, sexist, intolerant, hateful, or against community standards or any of the terms and policies of the Community or regulatory authorities.

6.2 The application uses authentication tokens between applications, ensuring security in data exchange.

6.3 Any data collected will be stored on AWS (Amazon Web Services) servers.


7.1 eSignature has an exclusive connection with the Clicksign platform and Bitrix24 CRM, as it performs data transmission between the two applications. The User must accept the Terms of Use and Privacy Policy of the eSignature platform.

  1.             SEALS

8.1 The User is expressly prohibited:

8.1.1 License, sell, rent, lease, transfer, assign, distribute, host or otherwise commercially exploit the Service, whether in whole or in part, or any content displayed on the Service.

8.1.2 Modify, make derivative works from, disassemble, reverse compile or reverse engineer any part of the Service.

8.1.3 Access the Service to build a similar or competitive website, product or service.

8.1.4 Copy, reproduce, distribute, publish, download, display or transmit in any form or by any means, except as expressly authorized by eSignature.

8.1.5 Make the information obtained through the platform available to third parties without proper authorization by eSignature.

  1.             HIRING PLANS

9.1 The solution is hired from the internal registry performed on the eSignature platform.


10.1 The contact channel between customers and eSignature will be the e-mail [email protected] The e-mails must be answered within 5 (five) working days.

  1.             PENALTIES

11.1 The User who violates, even partially, any provision of these Terms of Use or who behaves in a way that violates any principle or policy of the platform, without prejudice to the other consequences and legal and regulatory sanctions of the regulatory authorities, may incur the following sanctions, depending on the seriousness of the conduct, which will be judged at the discretion of the eSignature Team:

11.1.2 Account cancellation and inability of the user to register again on the platform. If it is found that a user whose account has been cancelled has registered again by circumventing the eSignature verification systems, this new account will be automatically cancelled without any kind of prior notice.

  1.             UPDATING THE TERMS

12.1 eSignature always seeks to improve your platform and the services offered, so that eventually this Term, as well as other software policies, may need to be updated or changed unilaterally by eSignature. Such changes/updates will always be communicated to all users, who will always be guaranteed the option to delete the account, at any time, if you disagree with the new terms and policies.

12.2 Any changes to these Terms will come into force after 01 (one) day of sending the email to the user or making the communication available via the platform or website. These changes will become effective immediately for new users of our service. Your continued use of our service, following notification of such changes, will indicate your acknowledgement and agreement to be bound by the terms and conditions of the same.

  1.             CONFLICT RESOLUTION

13.1 The user expressly renounces any other forum, no matter how privileged it may be, electing the District Court of Florianópolis/SC as the only competent court to settle any pending issues and/or doubts arising from this instrument.


14.1 The judicial requests for registration and information shall be processed pursuant to Law no. 12,965/2014 and Law no. 13,709/2018.


15.1 All eSignature terms and policies become effective from the moment the user registers on the platform and adheres to them.

15.2 Its validity will be for an indefinite period of time, being in force for the duration of the legal relationship between the parties and the duties arising therefrom.